You may return most new, unopened items within 30 days of delivery for a full refund if the item is not personalised.
Personalised items are were you have had names applied, dates, photo's, wording or created an item using a choice of colours to suit your personalised taste. (however if the personalised item you received was incorrect from the listed choices or a totally wrong item was sent, etc. then a refund or exchange would be offered).
If an items is approved for refund as it is not classed as personalised you should expect to receive your refund within 2 week of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We are UK based but we do ship internationally and have many customers from all around the world.
We will always show you the best delivery options based on your product choice and delivery address, however, in some cases our Next Day services may be unavailable.
Once you've placed an order, we'll send you an Order Confirmation email as well as an email to let you know when we've dispatched your order. We send most orders using secure tracked services so that you can follow your order.
Personalised products can take longer to deliver as they need extra work to prepare, but we do not take as long as other companies, we are the fastest personalised clothing and gift store in the United Kingdom and Europe. On average you will receive your personalised items well within 7 days, whilst other companies will have you wait 10 to 14 days and charge a heavy premium if you want it within 7 days. we do not charge extra and always provide our customers with a speedy service.
|United Kingdom||2 - 3 working days||1 - 2 working days|
|United States||4 - 12 working days||3 - 8 working days|
|Ireland||4 - 7 working days||2 - 5 working days|
|France||5 - 7 working days||2 - 5 working days|
|Germany||4 - 10 working days||2 - 7 working days|
|Italy||4 - 7 working days||2 - 5 working days|
|Spain||4 - 10 working days||2 - 7 working days|
|Norway||4 - 7 working days||2 - 5 working days|
|Canada||4 - 12 working days||3 - 7 working days|
|Australia||5 - 14 working days||4 - 10 working days|
|Japan||5 - 12 working days||4 - 7 working days|
Parcels are shipped via Royal Mail and Hermes within the UK, outside the UK they are passed to AUS Post, Canada Post, La Poste, Deutsche Post, An Post, Poste Italiane, Japan Post, Posten, Correos and USPS.
Delivery prices are given at the time of checkout.